Basic Troubleshooting Steps for General Problems

Modified on Tue, 09 Jan 2024 at 05:48 AM

When encountering issues with your ADTH box, it's possible that these problems have already been addressed through updates, or they can be troubleshoot with the following simple steps:


1. Check for updates and update to the latest software version.

How to update the system software


Try updating to the latest Beta version for potential enhancements.

How to turn on/off the Beta Version


2. Turn the box off, wait for 30 seconds, then turn it back on.


3. Unplug the power, wait for 30 seconds, then plug it back in.


4. Reset the system and then update again.

Factory Reset / System Reset



If the above steps do not resolve the issues you're experiencing, please submit a ticket. We'll address it as soon as possible and work on finding a solution for you.



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