TABLE OF CONTENTS

• Factory Reset FAQs
  • What does a factory reset do?
  • When should you try a factory reset?
  • What will be erased during a reset?
  • Which Reset Method Should I Use?
• Reset through user interface
• Reset using the reset button

Factory Reset FAQs

What does a factory reset do?

A factory reset restores your ADTH box to its original software state. This can often resolve software-related issues and does not harm the device.

A reset is not something you need to do regularly, but it is a safe and effective troubleshooting step when the device is not working correctly. In many cases, it can quickly fix problems without needing repair or replacement.

Please note that a factory reset will erase your settings and require some basic setup again.

When should you try a factory reset?

You may want to perform a factory reset if you are experiencing any of the following:

• The device is stuck in a restart or boot loop

• Software updates fail repeatedly or never complete

• The device freezes, crashes, or becomes unresponsive

• The remote control works but menus do not respond correctly

• Normal rebooting or software updates do not resolve the issue

A factory reset is often a good step to try if the device is not behaving correctly and you want a clean starting point. 

What will be erased during a reset?

A factory reset clears device settings only. After the reset, you may need to:

• Rescan for TV channels

• Reconnect to Wi-Fi

• Reconfigure preferences such as audio, captions, or favorites

Your device hardware and firmware remain unchanged.

Which Reset Method Should I Use?

• If your TV box can power on and you can operate it normally, please choose the Factory Reset from the user interface.

• If your TV box cannot start up properly and is not operable, please use the Factory Reset button method.

Reset through user interface

To reset the device, please:

1. Navigate to Settings > About
2. Navigate to System Settings > Device Preferences > About
3. Select "Factory reset."

Reset using the reset button

1. Unplug the power cable from the TV box.
   
2. Turn the box over and locate the small reset hole on the back.
   
3. Find a pin or any thin, pointed object.
   
4. Insert the pin into the hole and press and hold the reset button inside.
   
5. While holding the pin, plug the power cable back in.
   
   
6. When the startup screen appears, release the pin. The reset is complete.
   
7. After the device starts, go to Settings > About, and check whether the App version is the latest version.