How to submit an RMA Request for warranty and returns.

Modified on Tue, 1 Oct at 12:18 AM

TABLE OF CONTENTS

1. Access Your Account

2. Select the Item for RMA

3. Fill Out the RMA Request Form

4. Receive Confirmation

5. Request Review

6. Prepare Your Package

7. Ship the Package

8. Update Tracking Information

9. Return and Warranty Policy for Amazon and Walmart Orders

Please make sure to read these two pages for more details on our return and warranty policy before requesting an RMA:

Return Policy

Terms and Conditions

*If you did not create an account when you placed the order, please contact ADTH support directly to request an RMA.

Follow the steps below to request an RMA (return/refund/warranty).

1. Access Your Account

Go to the My Account page. Locate and click the "Request RMA" button next to your "Completed" order.

2. Select the Item for RMA

Check the item you wish to return or exchange and press "Request RMA."

3. Fill Out the RMA Request Form

Complete the required information in the RMA Request Form.

You can leave the tracking code blank for now.

4. Receive Confirmation

After submitting the request, you will receive a confirmation email.

5. Request Review

Once we approve your request, your RMA status will be updated to "Processing." You will receive a notification email, and you can also check the RMA status on the My Account page.

6. Prepare Your Package

Get your package ready for shipping, making sure it includes all original items in their packaging:

1) Set-top box

2) Remote control

3) Batteries

4) HDMI cable

5) Power adapter

6) Quick Start Guide sheet

7. Ship the Package

Send the package back using your preferred shipping provider to:

Atlanta DTH Inc.

RMA #: <please fill our RMA# here>
40 Technology Parkway S # 210

Peachtree Corners

GA 30092, USA

8. Update Tracking Information

Go to My Account > View RMA Status. Fill in the Shipping Provider and Tracking Code, and press the "Add Tracking Code" button. Once we receive the package, we will assess the item's condition and determine whether to issue a full refund or provide an exchange or repair.

9. Return and Warranty Policy for Amazon and Walmart Orders

If you bought the item on Amazon or Walmart, please follow their return process. We offer a 1-year warranty, so if you need troubleshooting, repair, or a replacement within that time, contact ADTH support. Send the package to the address in Step 7, and clearly label the outside with:

Amazon or Walmart Order Number
Purchaser's Name
Purchase Date
A brief description of the issue

For more information about RMA, please get in touch with ADTH support.