Report issue button

Steps to Submit a Report for a Problem Channel

If you encounter a problem where a specific channel cannot be played or there is any issue related to signal reception, please follow the steps below to send us a detailed report:

1. Identify the channel: Note the channel number or name that has the issue.

2. Describe the issue : Briefly explain the symptom (e.g., “No audio/video,” “Signal lost,” “Playback frozen”).

3. Capture logs or screenshots (if possible) : If available, collect system logs or take a screenshot showing the issue or any error messages.

4. Check other channels : Confirm whether the problem is isolated to one channel or affects multiple channels.

5. Follow the steps below and send a report to us :

Step 1. Press the DOWN button to display the Info Bar while in full-screen mode.

Step 2. Navigate to the "Data" icon on the far right and select it to open the Technical Information page.

Step 3. A list of detailed technical information will be displayed.

Step 4. Press the "Report signal issue" button.