Start here: ADTH NextGen TV Box

Every help topic for the ADTH NextGen TV Box, grouped by what you are trying to do. If you are not sure where to look, the basic troubleshooting steps under "When something is wrong" cover the most common problems.

Setting up a new box

• Set it up for the first time
• Connect to an older TV with an AV/RCA cable
• Connect to Wi-Fi or Ethernet
• Set the time zone

Channels and the program guide

• Scan for channels
• Hide, add or reorder channels
• Load the program guide
• Bookmark your favourite channels
• Type a channel number directly
• Why some channel changes take longer

Picture and sound

• Turn on closed captions
• Make dialogue clearer (ATSC 3.0)
• Watch encrypted NextGen TV channels (DRM)

Recording

• Record programmes with the DVR

The remote control

• The remote is not working
• Re-pair the remote
• Re-pair a Bluetooth remote
• What the colour buttons do
• Use the ADTH remote to power your TV
• Use a Logitech Harmony remote

When something is wrong

• Start with the basic troubleshooting steps
• Freezing, pixelation or video loss
• Freezing caused by 5G/LTE interference
• Improve reception with your antenna
• What signal strength and quality mean
• Check your signal figures
• TV turns on by itself (HDMI CEC)
• Factory reset the box
• Send us a report about a problem channel

Software versions

• Release notes, known issues and what is coming
• Update the software
• Turn the beta channel on or off

Datacasting

• Set up your device for Datacasting
• Scan and select a Datacasting service
• Open the Datacasting web interface
• Position your antenna with the General panel
• Understand the downloads page

Watching on another device

• ADTH TV Box Viewer app

Account, orders and returns

• Request an RMA for warranty or return
• Reset your ADTH.com password

Everything else

• Frequently asked questions

Cannot find what you need? Contact ADTH support and include your device serial number and software version.