To recover your password, you can please click the "Lost your password?" hint on the My Account page. Just enter your registered Username or Email address, and we'll send the reset link to your email. Please check the steps below.
1. Go to My Account page, click "Lost your password?"
2. Enter your registered Username or Email
3. You will receive the Password Reset email. Click the link to reset your password.
If the reset email does not arrive
- Please check your spam or junk folder. The email comes from adth.com.
- Try the other option on the form. If you entered a username, try your email address instead, and the reverse, since the reset only matches what is on the account.
- Confirm you are using the email address you ordered with. An account is only created for the address used at purchase or registration, so a different address will not have one.
- Wait a few minutes and try once more before contacting us, as delivery is not always immediate.
If none of that works, please contact support from the email address you believe the account uses, and we can check whether an account exists for it.
Please note: this password is for your ADTH.com website account, used for orders and account details. It is not a setting on the TV box, and the box does not need it.
Last reviewed: 4 August 2026. Login page and the "Lost your password?" wording confirmed correct on this date.
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