Resolving Update Issues from Version 1.0.92

Modified on Fri, 24 May 2024 at 06:28 AM

If you're experiencing issues updating your software from version 1.0.92, performing a Factory Reset and then checking for updates can often resolve the problem. Follow the steps below to complete the process.


Step-by-Step Instructions


1. Navigate to Factory Reset:


  • Go to Settings > System Settings > Device Preferences > About > Factory Reset.


2. Perform the Factory Reset:


  • Follow the on-screen instructions to complete the Factory Reset process.


3. Automatic Reboot:


  • After the Factory Reset is completed, the device will automatically reboot.


4. Check for Updates:


  • Connect your device to the internet.
  • Go to Settings > About and select Check for updates.


By following these steps, you should be able to resolve the update issue and successfully update your software. If you still cannot update to a version higher than 1.0.92 after following these steps, please contact our Support team for further assistance.

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